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Returns

We want you to be happy with your purchase and understand that shopping online sometimes doesn't go as planned. We've got you covered!

We offer exchanges or store credit within 7 days of delivery.
Items must be in original condition, unworn, have tags still attached and original packaging intact. We do not accept returns/exchanges for sale items and promotional sales.

Please note that we do not cover return shipping costs & are not responsible for lost packages. Please allow a week for processing returns, as they are carefully checked & inspected. A restocking fee of 10$ will also be applied.

Please send us an email to hello@house-of-vi.com if you have questions about a return or exchange.

 

WHAT IF MY PRODUCT IS FAULTY?

Don’t worry, we’ve got you! If you’ve received a damaged or incorrect item, please send us an email to hello@house-of-vi.com with a photo of the item and your order number and we will be happy to help.